Step 1
Open the uploader from the order
Use Upload Files immediately after order submission or return through Order History.
Step 2
Choose the correct files
Upload a compressed catalog folder or individual image files. Do not drag an unsupported uncompressed folder.
Step 3
Wait for completion
Keep the browser open until the upload confirms and the confirmation email arrives.
Step 4
Resolve wrong file-type errors
Remove the incorrect upload, correct the order if needed and send the expected file type.
Step 5
Resolve corrupted ZIP files
Re-compress the folder, exclude unnecessary preview caches and retry in a current browser.
Step 6
Resolve missing-file counts
Compare the uploaded count with the order count and upload missing files or correct the order.
Step 7
Resolve too-many-file counts
Remove duplicates/extras or correct the order count before production.
Step 8
If errors continue
Clear browser cache, retry in a current browser and contact support with a screenshot.